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Payments are processed in USD. Prices may be shown in other currencies for convenience, and customers outside the U.S. can pay in their local currency, with the final charge automatically converted to USD at checkout. Any currency conversion or international bank fees are determined by your payment provider.
All payments are securely processed at checkout. Once your payment is confirmed, your order will be prepared and shipped right away.
All payments made on our website are encrypted with SSL security standards and processed securely through Stripe to ensure safe transactions. We do not store or have access to your full card information, and all sensitive payment data is handled by certified payment processors in compliance with industry security protocols.
Refunds are issued according to our Return & Refund Policy. Approved refunds are sent back to the original payment method only.
By completing a purchase on our website, customers agree to contact us first regarding any issue with an order before initiating a chargeback. Chargeback claims are thoroughly reviewed and MUST be supported with valid evidence. If delivery is confirmed, tracking shows the package as received, or the customer has not attempted to resolve the issue with our support team, the dispute may be considered invalid. Fraudulent chargeback attempts will be investigated and may result in account suspension or collection procedures.
FOOTLV reserves the right to review, verify, or temporarily hold orders that appear unusual, flagged by our system, or potentially high-risk. Additional information may be requested to confirm payment or identity. If an order is declined or canceled as part of fraud prevention, the payment will be refunded to the original payment method in full.
For support, order updates, or general inquiries, you may contact us at info@footlv.store or by phone at +371 282 33778. Customer support is available Monday to Saturday, and we typically respond to emails within 24–48 hours on business days. A contact form is also available on our website for convenience.