Footlv operates this store (the "Services"). The Services run on Shopify, and payments are processed by Stripe. This Privacy Policy explains what personal information we collect, how we use it, and how we share it.

By using the Services, you acknowledge that you have read and understood it.

What we collect

Depending on how you interact with us and where you live, we may collect:

• Contact details — name, shipping and billing address, phone number, email.
• Order details — items you view or buy, form of payment, and order information. We do not collect or store your full card number, expiry date, or CVC — these are handled directly by Stripe on its secure checkout pages.
• Communications — anything you send us, such as a support inquiry.
• Device and usage data — device, browser, IP address, and how you use the Services, collected automatically through cookies and similar technologies.

We do not offer accounts or passwords. At checkout, Stripe may offer to save your details with Link — anything saved there is held by Stripe under its own terms, not by us.

How we collect it

We collect information directly from you, automatically through the Services (cookies and similar technologies), and from our service providers (such as Stripe when you pay, and Shopify which hosts the Services).

How we use it

We use your information mainly to fulfil and ship your orders and run the store: to process orders, payments, returns, and refunds; arrange shipping; provide support; prevent fraud and keep the Services secure; send marketing where permitted (you can opt out anytime); and comply with the law.

How we share it

We do not sell your personal information or share it for anyone else's own use. We share it only with:

• Service providers who help us run the store — Stripe (payments), Shopify (hosting), Klaviyo (marketing emails), and our shipping partners — and only what they need. Each handles your data under its own privacy policy.
• Cookies and third-party tools on the Services may collect device and browsing data under their own notices. Where required, you can opt out of personalised advertising.
• When you ask us to, or for legal reasons (to comply with the law, respond to lawful requests, enforce our terms, or in a business transfer such as a merger or sale).

Other than the providers above, we do not share your information with any third party.

Payments (Stripe)

Payments are processed by Stripe. You enter your payment details on a secure Stripe page, and Stripe processes them as an independent controller under its own privacy policy (stripe.com/privacy). We only receive confirmation and limited details such as amount, currency, and status — never your full card number or CVC.

Hosting (Shopify)

The Services are hosted by Shopify, which processes data about your use of the Services to provide and improve them, and may use data across merchants for enhanced features. See the Shopify Consumer Privacy Policy at privacy.shopify.com/en.

Third-party links

The Services may link to third-party sites (such as social media). We are not responsible for their content or privacy practices — please review their policies before sharing any information.

Children's data

The Services are not intended for children, and we do not knowingly collect data from children under the age of majority in your jurisdiction. If you believe a child has given us their information, contact us and we will delete it.

Security and retention

No method of transmission or storage is perfectly secure, so please don't send sensitive information through unsecure channels. We keep your information only as long as needed to provide the Services, fulfil orders, meet legal obligations, and resolve disputes.

Your rights

Depending on where you live, you may have the right to access, delete, or correct your information, receive a copy, or opt out of certain sharing. The only emails we send are order messages through Shopify and marketing emails through Klaviyo — you can unsubscribe from marketing anytime.

To exercise any right, contact us using the details below; we may verify your identity first and will not discriminate against you for doing so. For data processed by Shopify, see privacy.shopify.com/en.

Complaints

We handle personal information in line with applicable data protection requirements. Some processing happens at the platform level through Shopify and Stripe under their own policies, and complaints about their processing are handled by them directly.

For concerns about how we handle your data, contact us — and depending on where you live, you may also lodge a complaint with your local data protection authority.

International transfers

We do not transfer your information across borders ourselves, but because the Services run on Shopify and Stripe, your data may be stored and processed in other countries on their infrastructure. Where data leaves the EEA or the UK, Shopify and Stripe rely on recognised safeguards such as the EU Standard Contractual Clauses (or UK equivalent), unless the destination provides an adequate level of protection.

Changes

We may update this Privacy Policy from time to time. We will post the revised version here and update the "Last updated" date.

Customer Support

Email: info@footlv.store
WhatsApp: +1 (872) 297-0348
Phone: +1 (727) 293-5437

Last updated: July 24, 2026